Shipping policy

Shipping Rates and Free Shipping Eligibility

• United States and International Orders: Complimentary shipping is available for orders over $99 USD.

Order Processing and Shipping Timeframes

• Orders are processed within 2–3 business days, excluding weekends and holidays, after the order confirmation email is received.
• A shipping confirmation email containing tracking information will be sent once your order has been dispatched.

Estimated Delivery Times

• Expedited Shipping: 7–10 business days, including processing and handling.
• Standard Shipping: Up to 21 business days, including processing and handling.

• Once your order has been shipped, you will receive an email notification containing your tracking number.
• Please allow up to 48 hours for tracking information to appear or update in the carrier's system.

• International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
• Customers are responsible for paying any applicable customs duties, taxes, and fees.
• If an order is not collected or cleared through customs and the goods are subsequently disposed of, abandoned, or destroyed, we will not issue a refund for the order.
• As a courtesy, customers who incur applicable customs duties may contact our support team with proof of payment. We will provide a coupon credit equivalent to the applicable customs duties for use on a future purchase, subject to verification.

We take care to ensure that orders are properly prepared for shipment. However, if a product arrives damaged due to transportation, customers may be eligible for a coupon credit equivalent to 50% of the affected product's price, excluding shipping fees.

• Coupon credit only: We will issue coupon credit rather than a cash refund or a refund to the original payment method.
• Credit calculation: The coupon credit will be calculated based on 50% of the affected product's price. Shipping fees are excluded.
• Reporting damage: Please contact our support team at support@clioneprime.com with your order number, a description of the damage, and clear photos of the damaged product and packaging.
• Review and verification: All damage claims are subject to review and verification before coupon credit is issued.

For any additional inquiries, please do not hesitate to reach out to our customer support team.